At Brands Are Us, we are committed to finding and bringing to our customers the highest quality designer products available. Please inspect all merchandise upon arrival. If you are not fully satisfied with your Brands Are Us purchase, please contact us immediately. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Customer Returns requests must be initiated by phone or email within 7 days of order receipt.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price, less shipping charges.
Item to be returned must be in New condition. If item has been used, or if seal is broken, it is subject to restocking fee to be determined upon inspection.
Special order / New Styles are subject to a 20% restocking charge.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Please allow 7-10 days for a credit to appear on your credit card statement.
How to return or exchange an item:
- Packaging, documentation, packing list, etc. must accompany any return.
- You need to obtain an RMA (Return Merchandise Authorization) number.
- To request an RMA number online email firstname.lastname@example.org or call our Customer Service at 718-502-8837
- Place the original package into a shipping carton,
- Please do not place stickers or shipping labels on the original manufacturer’s package
- The RMA number must be clearly written in the box. If you received a shipping label in the email, print the label and tape it to the carton.
- Ship the package via insured shipping service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- Send pre-authorized returns to:
Brands Are Us Returns Dept. 478 Albany avenue unit #30 - Brooklyn NY 11203
- For Europe orders You may also return an item to our DE warehouse the address will be provided with your RMA number.